We're always upfront, with no cover-ups. That's why you'll find our T&Cs laid out in simple terms that you can understand.
These Terms and Conditions apply to your use of the Vision Marine website and every order placed with Vision Marine.
We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.
We aim to dispatch all products within two working days but if the item is either not in stock or we cannot get the item in time to allow this, we will tell you as soon as we know and we will try to sort it out for you. For more information on delivery and our charges please see the delivery page.
We try to specify accurate information for every product listed on Vision Marine. Whilst we try to be as accurate as possible, any sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
All the prices we display include VAT and exclude delivery and other services such as connection/installation, unless stated specifically on the website. You can see further information on our delivery and ancillary services here.
You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. If there are any problems with receiving payment we'll let you know.
If you're not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund. Please see our returns page for more information on our policy and where to send returned products to.
As a consumer, you have legal rights in relation to products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with this contract. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Strikes, lock-outs or other industrial action; or
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Vision Marine is a company registered in England and Wales. Our company registration number is 07016815 and our registered office is at:
Vision Marine Ltd
82 James Carter Road
Bury St. Edmunds
Our VAT no is 979 8165 44
If you want to check something, change something, ask a question or simply find out about life in general then we have a team of people waiting to take your call on 01383 807444.
Alternatively, you can email us on in[email protected] or write to us at the address given above.
The contract made between us and all our and your rights and obligations shall be governed by Scottish law and any disputes arising under it shall be heard in the Scottish courts.