Returns and Warranty Policy

Returns Policy

At Vision Marine, we want our customers to be fully satisfied with their purchases. If you need to return an item, please review our policy below to understand your options and any applicable conditions.

30-Day Returns

• Change of Mind or Incorrect Orders: If you ordered the wrong item or no longer wish to keep it, you may return it within 30 days at your own cost. Items must be unopened, unused, and in their original packaging. Once received, we will process a refund or exchange, provided the item is in resellable condition.
• Faulty Items: If an item is faulty upon arrival, it may be returned within 30 days, and Vision Marine will cover the return postage. You may choose either a full refund or a replacement.
• Special Order Items: Items that are manufactured to order are considered "special order items" and are non-returnable and non-refundable unless a manufacturing fault is present. Our team will inform you if the item you ordered is classified as special order.
• Condition Requirements: Returned items must be unused, in “as new” condition, and in their original packaging. Items that show signs of fitting, use, or have damaged packaging that renders them unsellable will not qualify for a refund, exchange, or store credit. If items do not meet these conditions, they will be returned to the sender, who will be responsible for return postage costs.

Returns After 30 Days

• Unopened and Unused Items: After 30 days, unopened and unused items in their original packaging may be returned at our discretion and at the customer’s own cost. A 10% restocking fee will apply, and any refunds may be issued as store credit.
• Non-Resellable Items: Items returned in an unsellable condition (e.g., showing signs of use, damaged packaging) will not qualify for a refund or store credit. Such items will be returned to the sender, and the customer will be billed for return postage.

Return Process

1. Contact Us: Please contact Vision Marine prior to any return, whether within 30 days, outside of 30 days, or for warranty purposes. This allows us to provide you with return instructions and ensure we can track the return efficiently.
2. Include Paperwork: Please enclose any necessary paperwork, including your name, contact information, order number, and a description of the return reason, so we can tie it to your account. Items returned without paperwork may result in delayed processing, and Vision Marine cannot be held responsible for unidentifiable returns.
3. Return Address: Vision Marine Ltd, 24 Fairykirk Road, Rosyth, Fife, KY11 2QQ
4. Inspection and Processing: Upon receipt, we will inspect the returned items. If they meet the above conditions, we will process the return within seven days. If the return does not comply with our policy, we will notify you, and the customer will be billed for return postage.

Warranty Policy

Our warranty policy complies with UK consumer law and covers faults arising from manufacturing defects. We follow the warranty duration provided by the manufacturer for each product.

How Warranty Claims Are Handled

If you experience a fault with your product during its warranty period:

1. Contact Us First: Please contact our Customer Service team with details of the fault, product information, and any proof of the defect. Do not send the item back to us before contacting us, as we may need to coordinate the return directly with an authorised service centre.
2. Further Assessment: Based on the fault description, we may ask for additional information or photos to help assess the issue. If applicable, we will provide return instructions or arrange for the item to be sent directly to an authorised testing centre for inspection.

Coverage Within Six Months

If a fault occurs within six months of purchase, Vision Marine will arrange for a repair or replacement, provided the item is proven to have been faulty and not due to misuse, neglect, unauthorised repairs, or modifications. We reserve the right to prove this either through images, testing, and a description of how the fault arose. If the inspection confirms the item was inherently defective, we will cover all associated return and repair costs. If the inspection determines that the fault resulted from misuse, wear, or external factors, the customer will be responsible for postage costs, and no free repair, replacement, or refund will be offered.

Coverage After Six Months

If a fault develops after six months, the burden of proof shifts to the customer to show that the issue was due to an inherent fault rather than wear, misuse, or other factors. If the item is deemed faulty, Vision Marine will cover reasonable return postage and provide a repair or replacement at the discretion of the manufacturer. If no fault is found, or the damage is due to wear or misuse, return postage and inspection fees will be billed to the customer.

Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear or cosmetic issues that do not affect functionality
• Damage due to misuse, neglect, unauthorised repairs, or modifications
• Consumables or components that naturally wear out with regular use (e.g., batteries or bulbs)

Return of Non-Warranty Compliant Items

If an item returned for a warranty claim is found not to qualify due to misuse, wear, or absence of a manufacturing fault, the customer will be responsible for return postage costs. We will notify you of the inspection results, and if requested, return the item to you after postage fees are settled.