At Vision Marine we want all our customers to be happy with the goods purchased from us. Our returns policy is detailed below
Faulty items can be returned for a full refund or replacement at the discretion of the customer. Any unopened and unused items (excluding special order items) must be returned within 30 days from the date you receive your items for a full refund. Returned items will be checked and if found to be used or soiled no refund will be given and a charge to re-post will be made. Some items are special order items, which means they are manufactured to order. These items are non-returnable and non-refundable, except where there is a manufacturing fault in which case a replacement may be provided. If the item you order are special order a member of the team will contact you to confirm your order before the item is ordered from the manufacturer.
Vision Marine will not be responsible for any return costs. You must notify us in writing within 30 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 7 days of receipt of goods.
All goods must be returned in a re-sellable condition and in the original packaging with tags.
Any goods returned after the 30 day period will be subject to a 10% restocking fee. We must be able to resell goods in as 'new condition'. Any goods where packaging has been damaged and therefore rendered un-resalable will not be refunded and will be returned to the sender. Please make sure you have purchased the correct item for your needs before opening any packaging.
The return address is
Vision Marine Ltd, Unit 2, 24 Fairykirk Road, Rosyth Fife, KY11 2QQ
Defective or Faulty Products
If you believe that the products you have purchased are defective or an error has been made on our part, please contact our customer services phone number as soon as possible to make them aware of the return. When sending the package back to us, please provide us with a description of the fault to aid our inspection team more quickly with the diagnosis of the problem/defect.
We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.