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Customer Feedback

Vision Marine is a real shop, in Fife about 1/2 mile from the new Queensferry Crossing. We have thousands of happy customers, so you can buy with confidence. If you are not local we are just a phone call away. Here are some of the things our customers have had to say about us:



"Excellent assistance and depth of knowledge. Very helpful with options and alternatives. Good pricing and a pleasure to deal with. Prompt responses via email, will definitely recommend and use again. Many thanks wes" - Wesley

 

"I was very impressed with the knowledge your staff had in helping me with an electronic purchase. They always phoned me back and e mailed me when they said they would-first rate service." - Eric 

 

"The service we received was superb, the delivery was next day and communication was excellent. Having been let down elsewhere, I can’t tell you how much your top class service was appreciated. We will use you again and would have no hesitation in recommending you to others." - Misty Angling Trips 

 

"Fantastic chandlery. My number 1 go-to for all my needs. Will be using in the future, and always recommend to my friends. Thanks lads! You're the best!" - Courtney

 

"Received my order with in 2 days of ordering, also at the lowest price
Out standing service thank you p" - Peter

 

"The low price of the product was the main attraction but your service has been first class." - Eric 

 

"We had some difficulties and delays with the order due to a breaker getting lost by Royal Mail on its way to you.
Your team kept me regularly up to date and were excellent.
Will definitely use you again.
Thanks" - Mark 

 

"Excellent customer service. Good price.Kept me informed about my order and dispatched promptly. Will definitely use Vision Marine again." - John 

 

"Ciaran Was so helpful and got an urgent item out super quickly, couldn't rate the service higher!" - Laura 

 

"The website was easy to navigate and the checkout process was simple to use. I was kept informed about my order and it arrived well packaged. Thank you" - Sharon 

 

"Very good service and cost of product was lower then the majority of the marketplace.
Will use again" - Trev 

 

"The service was second to none, Ciaran, was very good at his job. I was kept informed at all stages of the transaction which, in this case, was appreciated. I will have no hesitation in using you in future." - Terry 

 

"Prompt service, I now have my hand held radio working again, many thanks" - A.D.

 

"Even though there was a delay with my order, this was the fault of the manufacturer. Your company contacted me and provided an apology and a revised date......the delivery came much earlier than I was expecting. The customer service provided by Cieran was excellent, thank you" - Andrew 

 

"Excellent service. Excellent communication. Professional consultation, really at a high level. Responsiveness and entering the client's situation. I am satisfied with the prices and the service. At the first need of the products sold by Vision Marine, I will definitely shop with them again. Thanks and congratulations to the team." - Todor

 

"Ordered part online. Got a call next day to say it wasn't available for six weeks. Not unusual due to covid and brexit. Got a refund. Then got a call back the same day saying they had found me one. Reordered and it arrived 2 days later. Great" - Steve 

 

"Very quick service. Thank you��" - Gary

 

"Stumbled across Vision Marine by accident, very glad I did , nice clear website , although Fusion themselves could improve the description and compatibility of their models, the WiFi aspect is an excellent example where this is slightly confusing and you could easily select a model that might not fit your environment, maybe Vision Marine could breakdown the information for each model better to help us purchasers get it right, thank you, very speedy service." - Tim

 

"Excellent service performed by an extremely helpful and proactive member of staff. Im sorry, but I can't remember his name but I trust that his boat launch went without a hitch." - Alastair 

 

"Brilliant service from a very helpful team: knowledgeable and very attentive to detail.
I also bought two double clutches, some blocks and a jammer from Vision Marine, all at competitive prices. My order was speedily deivered but one of the clutches was a single. I called immediately and Kieran and Duncan went the extra mile to correct this. Collection of the single was arranged that day; the double clutch arrived the next:, No hassle, all was put right in 24 hrs: an example to all, thanks" - Richard 

 

"Great service, excellent customer service. I will definitely use Vision Marine again." - MICHAEL

 

"Strangely enough you sent me an email regarding my delivery notifying me of delays after I had received it and again a few weeks later saying it was on its way after I had already fitted it on my boat a couple of weekends earlier! Not a problem, really quite amusing" Stuart 

 

"Company had delays with delivery of item ordered. Always kept informed of possible delivery. Out of there control. Item delivered as said, now to get it installed. Thanks." - Richard 

 

"A very good company with the customers interest and excellent service" - Ian 

"Delivery was attempted before I was notified my order was dispatched so I wasn’t home to receive my order, but after I contacted the company and got details of the order, the delivery was re-attempted the next day, very prompt resolution." - Joanne 

 

"Pleased with the service , Does what it says on the tin." - Kevin 

 

"Looks like we have to shop in Scotland to get excellent service." - Gordon 

 

"Goods ordered were not in stock resulting in delayed delivery. Cannot fault you for communication though. You apologised and kept me well informed. That alone means I will probably use Vision Marine again." - Andrew 

 

"Item ordered was cheaper than the big stores and it nice to support local smaller suppliers. Item arrived sooner then planned and I was kept up to date with its progress and even a personal email in case the automated one didn't have the info need to track the parcel. Very pleased and I have already recommended others to the site on different Facebook groups." - Ady 

 

"I ordered the wrong size on the web and was very pleased with the friendly way my request to change the size of wincher was dealt with and expedited. Thank you." - Piers 

 

"Excellent service from the company when the unit I originally ordered was not available. Staff explained the alternative options and the new unit arrived promptly" - Michael 

 

"Great range of products, excellent service and communication - very competitive price too - best on the web I could find for Spinlock stuff!
Will certainly shop again and happy to recommend to others, Thanks" - Robert

 

"When Kieran said my delivery would arrive on Monday having ordered midday Thursday I was dubious. However, it did! Excellent service and will use again." -  Michael

 

"Parcel well packaged. Slight criticism too much plastic used." - Alan 

 

"Personal phone call saved me postage and I was able to pick up and have a lovely chat." - Lesley 

 

"It was great to speak to a person who could advise me and I could understand and ask questions about my purchase. My purchase is a gift for my partner s 60th Birthday end of March ,so ive not opened the box as I will leave that to him. Your service was spot on ,as I'm sure your product will be . Many thanks. Catherine" - Catherine

 

"Very helpful staff, sorted out everything I needed, went beyond a typical sale, keep up the great work lads" - Tom

 

"First class service in all respects, would definitely recommend" - Kevin 

 

"Excellent website which is very easy to navigate. Also very easy to find address and contact details which I used to call about availability. Ciarant was very helpful.
I wish you every success with your new business. I will be back." - Ralph

 

"Good quick call about item not available and flexibility to adjust order appropriately.
Would be if this was clearer on the website, but quick response and update gives confidence" - Richard 

 

"Quite the best online service I have ever received" - Joanne 

 

"Order arrived promptly within 3 - 5 working days. Wide range of products available and the website is user friendly, will be recommending vision marine to other boat owners in our Suffolk marina. Thanks to the staff." - david 

 

"Very helpful staff that were willing to help with my enquiries. Great to speak to someone who was willing to help and could give me useful advice." - Suzie 

 

"Loved the updates regarding delivery and excellent communication. Thank you!" - DALE 

 

"Took time out to discuss my needs over the phone. Will use the company again." - Mark 

 

"Trouble free from ordering to delivery" - Yvonne 

 

"Superb communication, very pleased with the item , reasonably priced. Thank you, will definitely recommend" - Michele 

 

"I was a bit apprehensive placing my order at first as I didn't know your company.
But everything went well, the communication about my order was precise and my order was delivered very quickly. I would definitely use your company again." - Neil 

 

"the follow up and update was great and quick delivery." - Nasser

 

"Delivery faster than expected, didn't have one part of my order in stock after I placed my order but a very quick phone call soon rectified the issue, cheers guys looking forward to future purchases, can't praise you guys enough" - Joe

 

"Timed and quick delivery . Perfect item at the best price ." - Bob 

 

"Would like to say ciaran was very helpful from the very beginning, he couldn’t do enough for me and explained everything in detail. Although there was a considerabley long delay in receiving my transducer ciaran did everything he could to resolve the situation. Having now recieved the transducer I have decided to now upgrade and will be contacting ciaran in the next few weeks to help me decide as I found his knowledge excellent. Definitely will be using again thanks" - Andy 

 

"Exceeded my expectations on delivery speed. Well packaged and all notifications handled well." - Ian

 

"Really appreciated that you asked the supplier to earmark for me one of the only two they had remaining in stock of the item I wanted until I could send through my order. Thank you!" - 

 

"Good and quick feedback is the key for me and you achieved this. Thanks vm" - Gavin 

 

"Due to my inexperience, I ordered the wrong equipment. I have since been in contact and have had excellent communications with your company and arranged a replacement. I would certainly recommend your services and will be advising my friends." - Alan 

 

"Even though the item wasn't available in the UK at the time, I was kept up to date and was delivered before the advised date very pleased, Thanks" - Staf

 

"Very competitive price, arrived sooner than expected, Will not hesitate to buy from Vision Marine again." - Mike 

 

"A very competitive site with speedy delivery. My new GPS was securley packaged and recieved on time. Excellent service from Vision Marine!" - Stephen 

 

"I can recommend Vision Marine…mostly because communication is everything when you are purchasing a product….it gives you the confidence to know real people have your interests at heart." - Ray 

 

"Service was excellent and items were very well packaged. Will definitely be shopping with you again" - Geoff 

 

"really. Having chosen what I wanted, ordering was easy, delivery was swift, correct goods enclosed and packaging fine. I had no reason to call you for advice but may need it in the future as i intend to come to you first for any further purchases. Thank you again for making things simple and efficient. Richard" - Richard

 

"My original order for a pole buoy was unavailable and I was contacted with an alternative which was dispatched promptly when I confirmed order. Good service" - David 

 

"Excellent service, simple and straightforward. Thanks" - M

 

"Product at a very competitive price and extremely quick delivery,will definitely be doing business again when needed." - John 

 

"Excellent service. The guys went out of their way to ensure I received the Item I needed quickly. Great updates of the order status all the way." - Miles 

"Really good customer service and speedy delivey. Thank you." - Susan 

 

"Excellent Service, Very polite & helpful. Nice People"- Raymond

 


"A clear website with great prices and free postage. Item arrived before expected and messages kept me updated inn the 'a progress. Very pleased."- Ian

 


"Very pleased to find a new chandlery near where I live with an extensive range of parts and extremely competitive prices. I placed my order at the end of the working day and was surpised to get a call (from Paul?) the next morning to say that one of the items I had ordered would take a couple of days to supply - I hadn't really expected anything within a week. I think everything I ordered arrived within 3 days in one package. Vision Marine will be my first stop next time I'm shopping for parts"- Mike

 


"Just what I ordered , and prompt delivery bang on time. Pity the weather changed, so will need to wait before I can get the job done. Well done & thanks"- Alan

 



"Prompt efficient service and you dealt with my initial enquiry on the phone quickly. The part I wanted had to be ordered but it arrived very quickly at a good price. I hope to use you again. Thank you."- Brian


"Excellent quick service many thanks"- Sean


"Item was out of stock however I received an email that updated me with the revised delivery date, which was appreciated."- Christian


"Excellent service"- Wayne


"Thanks for letting me know that my order was delayed. I understand there is a waiting time for the cables I ordered but this was explained to me clearly. good service"- John


"The website was easy to use and I was able to pinpoint the item I needed quickly. The response to my order was quick and I was updated regularly of acceptance and despatch of my item. It was delivered as promised and by a delivery company who text ahead to confirm time of delivery. Great service all round. Oh and the item is very good value for money when compared to other suppliers." - Richard


"Lowest price for the item I could find, very helpful and friendly staff. Bookmarked." - Nick 


"Thank you so much, Paul, for all your help and advice. We would be very happy for you to use our comments in your customer feedback. I have sent you an email with our comments. Dave and Lou."


""You had the cheapest type of anti foul I use and spending a £100 on a boat is easy to get the free postage"- Owen


"Your web site was very intuitive and easy to use. The order went very smoothly, delivery quick and the product is exactly what we asked for with the price being competitive.
We are very happy to recommend you and your company. Thank you."- Peter


"Entirely satisfactory in all respects. Competitive price, prompt well packaged delivery."- Barrie


"Could find it slightly cheaper on another website but wanted it for the weekend so quick delivery made me purchase
Very please with the dispatch and delivery times"- Anthony


"Very helpful staff..I will certainly continue to use vision marine
Many thanks"- George


"Very helpful. One of the only companies who have realised that Spinlock performance lines are different! Found out the answer to my questions. Were keen to hear of things on website that were not quite right, so it could be put right. (phone number, though not yet corrected on site) Very helpful!"- Richard


"Bought a Swobbit 70 sq. in. Uni-snap. Good product, good service, unfortunately did not state clearly on the web page that the Uni-snap handle was not included!"- Nige


"Not fitted the product yet but happy with the service :) Cheers"- Ant


"First class service will be using again"- Paul


"Top shop fast posting ,free posting and very helpful on the phone thanks"-Chris


"Pauls customer service was second to none I would not hesitate recommending Vision Marine" - John


"Order delivered after nearly 4wks. I was advised of the delay on one of two items ordered after a couple of weeks & asked if I would prefer to cancel. Shame that the pump that was, presumably, in stock wasnt delivered straight away."- Robert


Definitely would have preferred to know the buoy would not be inflated, and possibly a note explaining how the valve worked. Other than that great service,"- Martin


"Exactly the right item at the best price I could find. Delivery was very prompt and the goods welll packaged. Thank you."- Philip



"Competitive price, well packaged, good communication (regarding Christmas delivery). Many thanks."- Paul


"Unfortunately, I didn't realise that the shower pump that I ordered was out of stock so had to wait up to 4 weeks for delivery from the States. Communication from Vision Marine could have been better."- Rick


"The service was 100% from the website, ordering, contact with the company and delivery. I would definitely recommend vision marine. Good luck."- Christine


"Staff couldn’t be anymore helpful. Brilliant service. Thank you"-Christian 


"Took a bit longer than usual,was not in a rush but would have appreciated better communication"- Mike


"Went beyond himself to help and assist pleasure doing business"- Stuart



"was able to order a small Sterling item without incurring the excessive postal charges which Sterling themselves apply. This was very useful and I'll be using them again." Trevor

"Good price and quick delivery."-Tom


"Got the Garmin on time for the passage race and was used straight away. Might have been able to a bit of upselling as the item did not come with batteries. Great service though with absolutely no complaints."- Derek


"Didnt have the product i wanted in stock but quickly resolved and i ended up with a better version than what i ordered. would reccomend this company 100%"- Sean


"Brilliant service from Vision Marine although let down slightly by your suppliers. Will use your service again"- Brian


"Great communication re a slight delay on the product ordered, and then when it arrived it was very well packaged."- Matt


"Competitively priced, prompt delivery and the query I had was dealt with very efficiently - didn't know the answer at first but went away to find it and came back within half an hour. Impressive service."- Tony


"A very good range of products at competitive prices. The life jacket that I ordered was so good that several of my fly fishing friends are ordering one for wading in our rivers."- Cailean


"Kept informed regarding availability, all-round service was very good"- Malcolm


"My feedback is very positive. You offered a very good price. Answered all my questions and gave me further advice."- David


"Excellent customer service!" - Adrian


"Ordered my item and received as expected, thank you" - Stuart


"Thanks for a wonderful service. Well informed and prompt delivery. Will definitely recommend you to others." - Vicky


"I would just like to thank Vision for their superb service, the goods were sent straight to our marina in Portugal as we needed them urgently. The goods arrived as promised, in fact a day earlier thanks to their personnel touch. Its so nice to deal with a family run business with people who are passionate about what they do and would recommend them to any body. Many thanks and will be in touch soon I imagine." - Dave


"In all my years sailing I have come to realise the value of good customer service from people who know the pointy end from the ...other end. Thank you so much for all your help guys, absolutely first rate." - Kerrin


"Thank you so much for a great service, it's so hard to find suppliers like yourself who seem to care about their customers and actually communicate and update you on the progress of your order. Thank you Vision and will be using you again" - Roger


"We needed Auto Pilot parts in the Pacific Ocean while circumnavigating the world. We could not get parts locally and asked Vision Marine for their help in expediting the parts to a British sailor friend. Our thanks to Vision Marine who did everything in their power to make it happen, including working with us on a holiday weekend. And we got the parts in time! Thank you Paul and all at Vision Marine for service well beyond expectations." - The Swans, S/V AURORA


"We are now the proud new owners of some new accessories and I have to say that I was impressed by the superb customer service provided throughout the process – customer services provided by someone who knows the products, is affectionate about the subject, and really cares about the customers. I will most definitely come back. Thanks!" - Rob

Please see our COVID-19 response here

Due to Brexit and Covid, supplier and couriers services are affected. Please contact us if you require items urgently.

Call Us On 
01383 807444