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Customer Feedback

Vision Marine is a real shop, in Fife about 1/2 mile from the new Queensferry Crossing. We have thousands of happy customers, so you can buy with confidence. If you are not local we are just a phone call away. Here are some of the things our customers have had to say about us:

""Excellent Service, Very polite & helpful. Nice People"- Raymond

"A clear website with great prices and free postage. Item arrived before expected and messages kept me updated inn the 'a progress. Very pleased."- Ian

"Very pleased to find a new chandlery near where I live with an extensive range of parts and extremely competitive prices. I placed my order at the end of the working day and was surpised to get a call (from Paul?) the next morning to say that one of the items I had ordered would take a couple of days to supply - I hadn't really expected anything within a week. I think everything I ordered arrived within 3 days in one package. Vision Marine will be my first stop next time I'm shopping for parts"- Mike

"Just what I ordered , and prompt delivery bang on time. Pity the weather changed, so will need to wait before I can get the job done. Well done & thanks"- Alan

"Prompt efficient service and you dealt with my initial enquiry on the phone quickly. The part I wanted had to be ordered but it arrived very quickly at a good price. I hope to use you again. Thank you."- Brian

"Excellent quick service many thanks"- Sean

"Item was out of stock however I received an email that updated me with the revised delivery date, which was appreciated."- Christian

"Excellent service"- Wayne

"Thanks for letting me know that my order was delayed. I understand there is a waiting time for the cables I ordered but this was explained to me clearly. good service"- John

"The website was easy to use and I was able to pinpoint the item I needed quickly. The response to my order was quick and I was updated regularly of acceptance and despatch of my item. It was delivered as promised and by a delivery company who text ahead to confirm time of delivery. Great service all round. Oh and the item is very good value for money when compared to other suppliers." - Richard

"Lowest price for the item I could find, very helpful and friendly staff. Bookmarked." - Nick 

"Thank you so much, Paul, for all your help and advice. We would be very happy for you to use our comments in your customer feedback. I have sent you an email with our comments. Dave and Lou."

""You had the cheapest type of anti foul I use and spending a £100 on a boat is easy to get the free postage"- Owen

"Your web site was very intuitive and easy to use. The order went very smoothly, delivery quick and the product is exactly what we asked for with the price being competitive.
We are very happy to recommend you and your company. Thank you."- Peter

"Entirely satisfactory in all respects. Competitive price, prompt well packaged delivery."- Barrie

"Could find it slightly cheaper on another website but wanted it for the weekend so quick delivery made me purchase
Very please with the dispatch and delivery times"- Anthony

"Very helpful staff..I will certainly continue to use vision marine
Many thanks"- George

"Very helpful. One of the only companies who have realised that Spinlock performance lines are different! Found out the answer to my questions. Were keen to hear of things on website that were not quite right, so it could be put right. (phone number, though not yet corrected on site) Very helpful!"- Richard

"Bought a Swobbit 70 sq. in. Uni-snap. Good product, good service, unfortunately did not state clearly on the web page that the Uni-snap handle was not included!"- Nige

"Not fitted the product yet but happy with the service :) Cheers"- Ant

"First class service will be using again"- Paul

"Top shop fast posting ,free posting and very helpful on the phone thanks"-Chris

"Pauls customer service was second to none I would not hesitate recommending Vision Marine" - John

"Order delivered after nearly 4wks. I was advised of the delay on one of two items ordered after a couple of weeks & asked if I would prefer to cancel. Shame that the pump that was, presumably, in stock wasnt delivered straight away."- Robert

Definitely would have preferred to know the buoy would not be inflated, and possibly a note explaining how the valve worked. Other than that great service,"- Martin

"Exactly the right item at the best price I could find. Delivery was very prompt and the goods welll packaged. Thank you."- Philip

"Competitive price, well packaged, good communication (regarding Christmas delivery). Many thanks."- Paul

"Unfortunately, I didn't realise that the shower pump that I ordered was out of stock so had to wait up to 4 weeks for delivery from the States. Communication from Vision Marine could have been better."- Rick

"The service was 100% from the website, ordering, contact with the company and delivery. I would definitely recommend vision marine. Good luck."- Christine

"Staff couldn’t be anymore helpful. Brilliant service. Thank you"-Christian 

"Took a bit longer than usual,was not in a rush but would have appreciated better communication"- Mike

"Went beyond himself to help and assist pleasure doing business"- Stuart

"was able to order a small Sterling item without incurring the excessive postal charges which Sterling themselves apply. This was very useful and I'll be using them again." Trevor

"Good price and quick delivery."-Tom

"Got the Garmin on time for the passage race and was used straight away. Might have been able to a bit of upselling as the item did not come with batteries. Great service though with absolutely no complaints."- Derek

"Didnt have the product i wanted in stock but quickly resolved and i ended up with a better version than what i ordered. would reccomend this company 100%"- Sean

"Brilliant service from Vision Marine although let down slightly by your suppliers. Will use your service again"- Brian

"Great communication re a slight delay on the product ordered, and then when it arrived it was very well packaged."- Matt

"Competitively priced, prompt delivery and the query I had was dealt with very efficiently - didn't know the answer at first but went away to find it and came back within half an hour. Impressive service."- Tony

"A very good range of products at competitive prices. The life jacket that I ordered was so good that several of my fly fishing friends are ordering one for wading in our rivers."- Cailean

"Kept informed regarding availability, all-round service was very good"- Malcolm

"My feedback is very positive. You offered a very good price. Answered all my questions and gave me further advice."- David

"Excellent customer service!" - Adrian

"Ordered my item and received as expected, thank you" - Stuart

"Thanks for a wonderful service. Well informed and prompt delivery. Will definitely recommend you to others." - Vicky

"I would just like to thank Vision for their superb service, the goods were sent straight to our marina in Portugal as we needed them urgently. The goods arrived as promised, in fact a day earlier thanks to their personnel touch. Its so nice to deal with a family run business with people who are passionate about what they do and would recommend them to any body. Many thanks and will be in touch soon I imagine." - Dave

"In all my years sailing I have come to realise the value of good customer service from people who know the pointy end from the ...other end. Thank you so much for all your help guys, absolutely first rate." - Kerrin

"Thank you so much for a great service, it's so hard to find suppliers like yourself who seem to care about their customers and actually communicate and update you on the progress of your order. Thank you Vision and will be using you again" - Roger

"We needed Auto Pilot parts in the Pacific Ocean while circumnavigating the world. We could not get parts locally and asked Vision Marine for their help in expediting the parts to a British sailor friend. Our thanks to Vision Marine who did everything in their power to make it happen, including working with us on a holiday weekend. And we got the parts in time! Thank you Paul and all at Vision Marine for service well beyond expectations." - The Swans, S/V AURORA

"We are now the proud new owners of some new accessories and I have to say that I was impressed by the superb customer service provided throughout the process – customer services provided by someone who knows the products, is affectionate about the subject, and really cares about the customers. I will most definitely come back. Thanks!" - Rob

Please see our COVID-19 response here

Due to Brexit and Covid, supplier and couriers services are affected. Please contact us if you require items urgently.